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FAQ

Good questions. Straight answers.

What clubs ask us before they sign up, in plain words. Tap a question to see the answer.

Getting started

Trying renuzy, moving your club across, and what happens as you grow.

Already on another platform. Is switching a headache?

No. Bring whatever file you have and we do the matching, the cleanup and a preview, with 30 days to undo. Founding clubs get a person to do the move with them. Add your list to the early access form now and your club is ready the day we open.

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What happens after the 30 days?

Set your club up free for 30 days, no card needed. When you want to email members or collect dues, pick a plan and add a card; nothing is charged before the 30 days are up. If the trial ends without a plan, we remind you, and the club is deleted 30 days later. You can export everything right up to that day.

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What happens when our club grows?

You move up a band and pay the price on your card, never what new clubs are paying. The whole card is yours, so growing costs what it cost the day you joined. It happens at your next renewal, with notice, never mid period. Past 10,000 members we quote you on the same terms.

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Your members, board and volunteers

What your members see, and what your board and volunteers can do.

Do members need to download anything?

No. No account, no app, no password. They tap the link in your renewal email, pay, and get a receipt. Members are never charged by renuzy and never marketed to by us.

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Can our board see reports without logging in?

Yes. Add them to your report list and they get the monthly report and meeting summaries by email, each with a private link to the full report. Remove someone and their links stop working.

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Can volunteers help without seeing the money?

Yes. A membership volunteer can add members, run events and check people in at the door without touching payments. Board members can have a read only view. Only the treasurer and owner handle money.

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Your data, and if you leave

Who owns what, how it is kept safe, and how you take it with you.

Who owns our member data?

You decide what to collect and what to do with it. renuzy processes it on your behalf and nothing else. We never sell your members’ personal information, do not share it with advertisers, and never market to your members. Card numbers are entered on Stripe’s own pages and never reach renuzy.

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How do you keep our information safe?

Data is encrypted in transit and at rest, we back up every night and test a restore every month, and access is limited to the people who need it. If a security incident ever affects personal information, we tell the affected clubs within 72 hours of confirming it and help you tell your members.

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Can we take our data with us?

Any time, in a file you can open. Your member list, payment records and logo are yours; renuzy only holds them to run your account. If you cancel, your data stays available to export for 90 days, then it is deleted. You can ask us to delete it sooner.

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What if renuzy is not for us?

You leave whenever you like. One click from your billing page, no call, no form, no reason needed, and nobody tries to talk you out of it. Your full export stays open, so you take every member, every payment and every note with you.

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What happens if renuzy ever closes?

You get at least 90 days’ notice, and your exports stay open the whole time. You leave with your full member list, payment history and notes.

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Still have a question?

Ask us at [email protected]. Or see what your club would pay.